Description: Mazik Service Desk is a comprehensive, ITIL compliant; Dynamics AX Integrated; end to end solution for Service Desk, Help Desk and IT Service Management, with high-end enterprise class features and flexibility at a price that businesses can afford.
Read MoreDescription: ITIL Servicedesk Software Provider Monitor24-7 We Offer Some Advice To Clients On 3 Essential Things To Check When Purchasing Helpdesk Software. For More Visit: www.monitor24-7.com or for a FREE Report on Choosing Servicedesk Software go to www.itilservicedesk.info
Read MoreDescription: This video introduces some of the basic concepts of the Service Level Management process asexplained in the ITIL v3 volume Service Design. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time [...]
Read MoreDescription: www.gogotraining.com, 877-546-4446 This video discusses • Supporting principles • Service utility and warranty • Capability and resources • Key policies • Exercise 2 This video is part of the ITIL® Service Transition, a Service Lifecycle course which covers the lifecycle aspects of Service Transition from a managerial/supervisory perspective, including – Service Transition principles, activities [...]
Read MoreDescription: This video introduces the objective for Service LevelManagement as explained in the ITIL v3 volume Service Design. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with [...]
Read MoreDescription: This video introduces the concept of a workaround asexplained in the ITIL v3 volume Service Operation. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a [...]
Read MoreDescription: This video introduces the concept of a configuration management system (CMS) asexplained in the ITIL v3 volume Service Transition. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and [...]
Read MoreDescription: CA has created these ITIL subway maps as a way to explain ITIL in a simplified manner. Hear Part 2 of 4 short videos, given by Brian Johnson and Michael Natoli to better understand Incident, Problem and Change Management processes. To get your ITIL process maps, go to bit.ly
Read MoreFinally some innovative thinking and design work has brought configuration management and the CMDB down to a more tactical level. Get a handle on your IT infrastructure. www.visualcmdb.ca
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