Description: CA has created these ITIL subway maps as a way to explain ITIL in a simplified manner. Hear Part 3 of 4 short videos, given by Brian Johnson and Michael Natoli to better understand Release, Configuration Management processes as well as the function of the CMDB. To get your ITIL process maps, go to [...]
Read MoreDescription: 1 hour long webcast recording. To download this complimentary webcast in full, please visit: www.axiossystems.com/web2 Business and customer buy-in is essential for a successful Service Catalog so it is therefore important to ensure it is integrated with the business for maximum ROI. This webcast looks at: – How to use the User Request Portal [...]
Read MoreDescription: Simplilearn Solutions (www.simplilearn.com) provides IT Infrastructure LIbrary (ITIL) Certification Exam Preparation through a blended learning model of classroom training and online learning. Simplilearn Solutions is an APMG -UK accredited training organisation for providing ITIL V3 Foundation and ITIL V3 Intermediate training and certification worldwide. Enroll now for ITIL V3 Foundation training online from http [...]
Read MoreDescription: This short video describes how applicaiton support is an important IT service that can be managed effectively with ITIL
Read MoreDescription: Rewarding Ron Beales for his dedication to ITIL and Pink Elephant. 15th Annual International IT Management Conference & Exhibition. Las Vegas, February 20-23, 2011.
Read MoreDescription: Simplilearn Solutions (www.simplilearn.com) provides IT Infrastructure LIbrary (ITIL) Certification Exam Preparation through a blended learning model of classroom training and online learning. Simplilearn Solutions is an APMG -UK accredited training organisation for providing ITIL V3 Foundation and ITIL V3 Intermediate training and certification worldwide. Transcript for CMDB Service Knowledge Management System or SKMS is [...]
Read MoreDescription: This video demonstrates how to create new links to custom apps within the BMC Remedy ITSM Application Admin Console. This is a very useful way to categorize and access application configuration forms. It makes life easier for administrators that prefer to access configuration form data from a browser.
Read MoreDescription: Hornbill IT Service Management Software customer SEPA describes experiences of of running a service desk on Supportworks ITSM & helpdesk software. www.hornbill.com
Read MoreDescription: Want to hear more from Robert? Visit community.ca.com For more information on the CA Service Desk Manager visit www.ca.com . What does a bored Service Management and Governance evangelist do when waiting to go home? Blog on Incident Management! Continuing on the theme of Agile ITIL, Robert discusses how to use Incident Management whilst [...]
Read MoreDescription: Simplilearn Solutions (www.simplilearn.com) provides IT Infrastructure LIbrary (ITIL) Certification Exam Preparation through a blended learning model of classroom training and online learning. Simplilearn Solutions is an APMG -UK accredited training organisation for providing ITIL V3 Foundation and ITIL V3 Intermediate training and certification worldwide. Enroll now for ITIL V3 Foundation training online from http [...]
Read More
