Description: Due to have a public premier at the annual SDI Service Desk awards Tuesday 9th of June 2009. With a cast of 1000s! Written, Edited & Directed by 21stCenturyCat Directors Extended Cut Coming Soon!!!
Read MoreDescription: This video introduces the concept of identifying and using service level requirements (SLRs) asexplained in the ITIL v3 volume Service Design. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive [...]
Read MoreDescription: A high level overview of ChangeGear Express, part of the new cost-effective Express Product Line. ChangeGear Express comes in two editions, the Change Edition for change management, and the Service Desk Edition for change management and incident management. A free edition is available for up to 2 users.
Read MoreDescription: www.ibm.com A Pirean executive discusses using IBM Tivoli Service Request Manager software to accurately measure service levels of providers. My name’s Mike Cartwright and I’m the CTO of Pirean, an award-winning IBM Premier Business Partner. Pirean are best described as an IT service and security management company. We work with customers to deliver solutions [...]
Read MoreDescription: www.biomni.com – Showing Biomni Service Catalog and Request Management integrating to Symantec CMDB and Workflow Solution. A software request example shows control of approval based on software license levels as well as automated delivery of the application to the users desktop.
Read MoreDescription: EasyVista is a modular software solution that addresses the full range of challenges enterprise IT organizations face when supporting the business. As a codelessly customizable, agile ERP for IT departments, EasyVista supports all ITIL v3 processes in a turnkey approach delivered via SaaS or on-premise. EasyVista is functionally comprehensive and designed to simplify implementation, [...]
Read MoreDescription: Geoff Rees, Sales Director at UK-based Sunrise, explains the benefits of their Sostenuto ITSM products for small, medium and large enterprises and organisations. More video presentations at: www.information-age.com
Read MoreDescription: www.gogotraining.com, 1-877-546-4446. In this short video Sue Southern discusses some of the issues with problems of the past that prevent current issues being addressed and future plans being made.
Read MoreDescription: ServiceDesk Plus is now available on the iPhone. It’s a simple to use app which helps the service desk staff work even on the move. With request management going mobile, the tickets can be viewed, created and handled instantly from anywhere… Get the App for free www.servicedeskplus.com
Read MoreDescription: ServiceDesk Plus is an IT help Desk Tool with integrated asset management in it. ServiceDesk plus is more intuitive and easy to use when compared with the Big 4 IT helpDesk Software in the market. This video explains the easier installation process of ServiceDesk Plus comparing the big 4s.
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