OTRS ITSM 2.0 Teaser

otrsitsm | 31-05-12 | No Comments

Description: Welcome to the world of OTRS::ITSM 2.0 World class features, no license costs! Stay tuned for more info.

Review of LiveHelpNow

livehelpnow | 31-05-12 | No Comments

Description: Website: www.TopTenREVIEWS.com LiveHelpNow enables you to you to answer your customers inquiries on a PC, Mac, or any smart phone. LiveHelpNow’s greatest strength lies in multitasking. The service allows you to access an unlimited amount of chat windows. You can help multiple customers, from multiple websites at the same time.

Successful Service Management

management | 31-05-12 | No Comments

Description: BMC’s CIO Mark Settle and IT Senior Director Carrie Alston discuss what it takes to be a successful service manager.

sitehelpdesk-IT User call logging and Self help features – detailed version

call | 31-05-12 | No Comments

Description: Instructional video on the end user or staff call logging features of sitehelpdesk-IT help desk software / ITIL service desk.

ITIL – The Most Accepted Approach To IT Service Management

IT Service Management | 31-05-12 | No Comments

ITIL is the most accepted approach to IT service management. It provides a cohesive set of best practice drawn from public and private sectors internationally. ITSM derives enormous results from this best approach. As it operates in wide range of environment; so it is in state of constant evolution. There is a complete scheme for the training coursequalification. It [...]

ITIL Metrics: Service Delivery Metrics & KPI Best Practices

best | 31-05-12 | No Comments

Description: Can You Confidently Show the Positive Impact of Your ITIL Initiative? Watch the full webinar at on-demand-itsm.com “ITIL Metrics Webinar: Best Practices and enablers in use of ITIL Metrics and KPIs to demonstrate Service Delivery improvements related to your ITIL/ITSM initiative” The ITIL framework has been architected on the premise that an organization should [...]

Pink Elephant’s ITIL Practitioner Of The Year 2010 Award

elephants | 31-05-12 | No Comments

Description: Announcing the ITIL Practitioner Of The Year 2010 winner at Pink Elephant’s 15th Annual International IT Management Conference & Exhibition. The award recognizes an individual who has shown commitment to ITIL best practices, continuous improvement and quality principles. Bellagio Hotel – Las Vegas, NV February 20-23, 2011

ITIL® v3 Service Strategy & CSI Lifecycle Phases Webinar, Part 1

itil | 31-05-12 | No Comments

Description: Overview of the ITIL® v3 Service Strategy and Continual Service Improvement – CSI – Lifecycle Phases

ConnectSphere ITIL – What is Service Management

connectsphere | 30-05-12 | No Comments

Description: This introduction covers what is a service and what is service management through the eyes of Alex for a mobile phone service. It introduces the ITIL best practice framework that is used by service providers around the world and ISO/IEC 20000 the international standard for IT service management. ITIL® is a Registered Trade Mark, [...]