course |
31-07-12 |
Description: www.gogotraining.com, 1-877-546-4446 GogoTraining is an ITIL® accredited ATO. The ITIL® Overview for Managers and Non-Technical Staff online training course has two parts covering the Service Lifecycle, Service Strategy, Service Design, and Continual Service Improvement. You will learn the basic concepts up to a total comprehension of ITIL® practices for IT Service Management. This overview [...]
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itil |
30-07-12 |
Description: Presentation by Malcom Fry, Independent Service Management Analyst
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episode |
30-07-12 |
Description: www.clientele-itsm.com The Mproof Expert Video Series provides the ITSM community with an arena for discussions of topics related to IT Service Management. In this episode we discuss ”Doing more with less processes” – What is ISM? Please join our LinkedIn Group to submit your comments and questions. http
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coach |
30-07-12 |
Description: xplore how ThinkITSM can help your help desk by following the journey of Calvin, our IT Manager and the challenges he faces aligning his help desk with business objectives of his company.
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capacity |
30-07-12 |
Description: Visit us at www.correlsense.com or you can download your free version of our software at http The increase in virtualization and cloud computing has significantly changed the scope and complexity of capacity management. Forecasting hardware needs is no longer enough. You must understand and optimize your business services, applications, and infrastructure through these new [...]
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analysis |
30-07-12 |
Description: This video introduces business impact analysis (BIA) as part of the process IT service continuitymanagement as explained in the ITIL v3 volume Service Design. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online [...]
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certified |
30-07-12 |
Description: Read this excellent resource on www.itilprime.com Prior to getting ITIL certified, basic knowledge regarding how it can be acquired is mandatory. Knowing its requirements, benefits and challenges are just some of what is to be known to an applicant. Looking for the right tool in order to grasp that certification is the key in [...]
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itil |
30-07-12 |
Description: This video introduces the concept of the service owner as explained in the ITIL v3 volume Continual Service Improvement. Thevideo is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported [...]
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eric |
26-07-12 |
Description: Eric Feldman speaks with Malcolm Fry about the “Seven Deadly Sins of Service Management” at the CA Technologies booth in the Expo Hall during itSMF Fusion 10 in Louisville, KY, September 21, 2010. For more information, visit www.ca.com
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cloud |
26-07-12 |
Description: To download this complimentary webcast in full, please visit: www.axiossystems.com/web6 Special Guest Speaker: Sharon Taylor, Chief Architect of ITIL v3 & President of Aspect Group Inc. In one hour find out: – How to manage cloud services – How cloud-based ITSM tools can benefit your organization – The difference between public and private clouds [...]
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