Service Management Software

Achieving value through service-centric monitoring… one business service at a time!

Description: Many organizations have attempted to implement Configuration Management and the CMDB as a method to map their IT infrastructure to business services. For most of them this “boil the ocean” approach has proven to be difficult, costly and hard to maintain. What if you could map out the entire infrastructure of a Business Service [...]

ITIL V2 Practitioner Release and Control (IPRC): All-in-one Exam Guide & Certification Work Book- CMDB & IT Service Management with Change Management, … and Configuration Management, 2nd Edition

Thorough coverage of all ITIL

Important lessons on transforming your ITSM operations

Description: “Those who don’t know their history are condemned to repeat it.” If that’s true in ITSM, it won’t be for your organization, because we’ll give you the benefit of hindsight. You’ll learn how organizations have faced the most critical challenges in transforming ITSM operations, what they got right, and what they got wrong.

Learn SS & SD Process review from the ITIL Overview course from GogoTraining.com

Description: www.gogotraining.com, 1-877-546-4446 The ITIL® v. 3 Foundations online training course has two parts covering the Service Lifecycle, Service Strategy, Service Design, and Continual Service Improvement. You will learn the basic concepts up to a total comprehension of ITIL® practices for IT Service Management. The information you will learn in this ITIL training course will [...]

ITIL® v3 Service Strategy & CSI Lifecycle Phases Webinar, Part 1

Description: Overview of the ITIL® v3 Service Strategy and Continual Service Improvement – CSI – Lifecycle Phases

ITSM & the Cloud – what does it mean for you? Part 2 of 4

Description: To download this complimentary webcast in full, please visit: www.axiossystems.com/web6 Special Guest Speaker: Sharon Taylor, Chief Architect of ITIL v3 & President of Aspect Group Inc. In one hour find out: – How to manage cloud services – How cloud-based ITSM tools can benefit your organization – The difference between public and private clouds [...]

ITIL 2011 – RCV Video Training – part 1

Description: This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL’s Release, Control & Validation practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Operation & Transition Books), training and [...]

Practitioner’s Guide to Service Problem Management (USMBOK Practitioner Series, Volume 1)

This guide is intended to act as a practitioner’s reference for professionals developing practices to manage problems as they relate to products and services. This book is an ideal starting point for the design of problem management standard operating procedures in any service organization. More>> Practitioner’s Guide to Service Problem Management (USMBOK Practitioner Series, Volume [...]

Achieve Release & Deployment Process Excellence with BMC Remedy ITSM

Description: As part of BMC’s Business Services Management (BSM) strategy, the Release Management module that is included with BMC Remedy Change Management includes built-in ITIL V3 best practices to track and manage change and deployment activities