Cherwell Software Announces Record SaaS Revenue Growth For 2013 And New SaaS Hosting Technology Offerings—Delivering Best Cloud Business Technology Solution

Cherwell Software™, a driving force in IT service management software and the youngest company on the Gartner Magic Quadrant for IT Service Support Tools, announced today that its software-as-a-service (SaaS) revenue growth reached more than 200% year over year in 2013. In addition, Cherwell Software today announced the availability of new SaaS hosting technology offerings in the […]

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Cherwell Software Announces New Key Executive Roles

Cherwell Software™, maker of award-winning service desk software Cherwell Service Management®, today announced three new executive leadership appointments. Chris Bender and Simon Kent have been promoted to vice president of worldwide finance and operations and vice president of worldwide customer experience, respectively. Cherwell Software co-founder Timothy Pfeifer has returned to the company as executive vice president […]

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7 CSM Highlights..

In this blog we are highlighting 7 CSM Tools; The Industry’s Best Collaborative Self-Service Portal, Superior Mobility, Truly Codeless & Complete Configurability, OneStep Actions, and IT Project Tracking. 1. The Industry’s Best Collaborative Self-Service Portal Maximize limited IT resources and increase customer satisfaction with our efficient CSM IT self-service portal. Our customers report up to […]

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Secrets of IT service management implementations: The Big Bang Theory

fter being involved with hundreds of IT service management (ITSM) implementations over the past decade involving small and large organizations, I’ve found that there are as many ways to address each rollout as there are organizations. Surprisingly, although you’d assume the magnitude of the challenge would scale with the size of the organization, this isn’t […]

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7 Cherwell Service Management Highlights

The Industry’s Best Collaborative Self-Service Portal, Superior Mobility, Truly Codeless & Complete Configurability, OneStep Actions, and IT Project Tracking. 1. The Industry’s Best Collaborative Self-Service Portal Maximize limited IT resources and increase customer satisfaction with our efficient CSM IT self-service portal. Our customers report up to 65% productivity increases. With CSM, there’s no need for […]

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BIG Challenges for 2014

By Howard Kendall, chairman of Service Desk Institute (SDI) Your first task of 2014, before you think about addressing new challenges, is to review the successes of the year that just passed and congratulate your team on its achievements. Start 2014 on a positive note, and the challenges it holds will seem just that little […]

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It’s Time for a Service Desk Change

Yes, it’s that time of year, New Year’s resolutions or not, at this time we all tend to start reflecting on the previous year and start thinking about how we want things to be different this year. “I want less stress.” “I want a shorter commute.” “I’d like to do more meaningful work within my […]

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ITSM 2013 Trends and 2014 Predictions

By Barclay Rae Yes, it’s that time of year again…trends, analysis, and predictions. Here are some thoughts on big ITSM issues. From 2013, I think we learned the following: There is now an irrepressible consensus and groundswell around the need for change in ITSM and for ITIL. Apart from a few old-ITIL die-hards, I’ve not […]

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7 CSM Highlights

7 CSM Highlights By Melissa Eiles In this blog we are highlighting 7 CSM Tools; The Industry’s Best Collaborative Self-Service Portal, Superior Mobility, Truly Codeless & Complete Configurability, OneStep Actions, and IT Project Tracking. 1. The Industry’s Best Collaborative Self-Service Portal Maximize limited IT resources and increase customer satisfaction with our efficient CSM IT self-service […]

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Is the Service Catalog the Foundation of Service Management?

The Service Catalog is key to everything. If you don’t know the services your customers receive from you, you cannot be doing service management. This is what I heard the other day while participating in awebinar hosted by Pink Elephant and Virgin Media. This webinar’s key take away, and the thought/message hammered home repeatedly: a […]

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