ITIL in a clam shell (including relationships ITSM, ISO 20000 & Project Management)

Description: This presentation illustrates detailed concepts about IT Service Management and ITIL. Mountainview is an Accredited Training Organization and provides ITIL, …

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Pink Elephant Las Vegas Conference 2006 – opening

Description: Opening video from the Pink Elephant 10th Annual ITSM Conference at the Bellagio, Las Vegas – February, 2006.

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IT Asset Management & Asset Tracking Software. What is network asset tracker & asset manager

Description: http://www.clearapps.com – IT Asset Management & Asset Tracking Software. What is asset tracker & asset manager software. keywords: it asset software softwar…

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Proactive IT Solutions – The ITIL Model – Call 1300 723 857

Description: http://www.proactiveitsolutions.com.au/ Call 1300 723 857 I discovered and learnt through the Information Technology Infrastructure Library (ITIL) about the …

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Ticket SLA and Escalations | Help Desk Software Vision Helpdesk Tutorials

Description: Vision Helpdesk allows you to setup Ticket SLA and Escalations – This Video shows how to setup Work Schedule for a company, SLA Plans and how to apply SLA pl…

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ITSMF-ROY CLAY Sr

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22 ITIL® – Foundation Seminar: Service Catalogue Management

Description: Ein kurzer Überblick über das Service Catalogue Management. Business Service Katalog, Technischer Service Katalog. Sascha Swidlowski, Geschäftsführer und Inh…

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SEPA – Hornbill IT Service Management & help desk software

Description: Hornbill IT Service Management Software customer SEPA describes experiences of of running a service desk on Supportworks ITSM & helpdesk software. www.hornbi…

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Introduction to ITIL Service Design

Description: ConnectSphere’s Jo Peacock introduces the second stage of the ITIL service lifecycle — Service Design. She introduces principles of Design combined with an …

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What Does the Future Look Like for ITSM?

Description: http://bit.ly/1nBCvGN Invitation to register for this futuristic WEBINAR – Sept 16, 2014 – Let’s talk the truth about Cloud, the reality of Shadow IT, the va…

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