IIL’s PoleStar IT Service Management Simulation

[youtube_post video_id=”M-47tmTTEj0″] Description: The PoleStar Simulation is a high-impact, energetic way to accelerate understanding, involvement and acceptance of ITSM best practices within your organization. This unique experiential learning approach transforms learning into an engaging, fun and highly memorable shared experience.

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Copy of IT Service Management: Why everyone needs an ITIL & CMMI Services

[youtube_post video_id=”3686ke5w1hY”] Description: http://www.techgig.com/expert-speak/IT-Service-Management-Why-everyone-needs-an-ITIL-CMMI-Services-526 Key Questions Answered How does IT turn Theory into Vi…

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A Basic Approach to ITIL Service Operation: Setting the Foundation for ITIL V3

Product Description  Here is a book written for CIOs, CTOs, and executive managers who want to learn more about Service Operation, a core ITIL lifecycle phase. In today’s business and economic climates, more and more CIOs and CTOs are being asked to establish quality controls throughout their organizations. And when it comes to IT operations […]

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ITIL Lite – Presentation by Malcom Fry, Independent Service Management Analyst

[youtube_post video_id=”uqHoVaOh4ac”] Description: Presentation by Malcom Fry, Independent Service Management Analyst

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CSU: ITIL v3 IT Service Continuity Management (ITSCM) Business Impact Analysis (BIA)

[youtube_post video_id=”m-5_3Q-3Wsw”] Description: This video introduces business impact analysis (BIA) as part of the process IT service continuitymanagement as explained in the ITIL v3 volume Service Design. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a […]

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31 ITIL® – Foundation Seminar: Capacity Management

[youtube_post video_id=”a__LIz9YkdY”] Description: Das Capacity Management mit seinen Subprozessen Business-, Service- und Component Capacity Management. Sascha Swidlowski, Geschäftsführer und Inhaber der Ope…

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Kelverion CMDB Population solution using Microsoft System Center

[youtube_post video_id=”6c3K3Bo_ujI”] Description: A demonstration of the Kelverion System Center 2012 solution for CMDB Population. The video shows a demonstration of CMDB Population using Microsoft System C…

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Metrics for Service Management: Designing for ITIL

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value […]

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Service Asset and Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB – Ready … ITIL Theory into Practice Second Edition

Product Description A professional technical roadmap to Configuration Management Database (CMDB) Management, with templates & design documents, mindmaps, roles & responsibilities, KPIs, audit plans & other IT Service Management resources for organizational implementation. More>> Service Asset and Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB – Ready … […]

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Symphony SUMMIT – The Intelligent ITSM Platform

[youtube_post video_id=”-_FTcq4Qrb8″] Description: Symphony SUMMIT is an advanced ITIL V3 Certified solution that unifies key applications across Service Management, Asset Management, Availability Management …

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