Anthony Orr: ITIL.next TFT14

[youtube_post video_id=”vqAX9kc2Ke4″] Description: What are next processes to be added to ITIL related to current challenges in ITSM? This is the session to attend to understand how to leverage current ITIL p…

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At Pink13: Charles Araujo

[youtube_post video_id=”ijQaHhjpRJk”] Description: Barclay chats with author of The Quantum Age of IT, Charles Araujo about his work on the new age of IT and the changes in the ITSM industry as he sees them. …

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Run Your IT Help Desk in the Cloud

[youtube_post video_id=”XknC_LycsaY”] Description: Looking for a help desk solution that can keep pace with your growing business? Learn how BMC ServiceDesk on Force.com provides you with ITIL-based help desk, self-service, and inventory management in the cloud that can boost productivity. Featured speakers include Stephen Hendrick (Group VP from IDC), Chad Haftorson (Principal Product Manger, BMC), […]

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TECHNORATI BLOG CLAIM

Technorati Blog Claim token SDDBJ8QXPSEG .

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Legal Bytes: ITIL the End Of Time (2013) – Presented by Litera Software

[youtube_post video_id=”kX2aX_l8wNU”] Description: Legal Bytes – the band composed entirely of CIO’s from major law firms performs the song “ITIL The End Of Time” in concert at the 2013 International Legal Te…

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IT Release Management: A Hands-on Guide

Product Description When implemented correctly, release management can help ensure that quality is integrated throughout the development, implementation, and delivery of services, applications, and infrastructure. This holistic, total cost of ownership approach allows for higher levels of system availability, is more cost effective to maintain, and increases overall stability, maintainability, and reliability. Filled with practical […]

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Visual CMDB Overview

Finally some innovative thinking and design work has brought configuration management and the CMDB down to a more tactical level. Get a handle on your IT infrastructure. www.visualcmdb.ca

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BMC Remedy ITSM: Understanding Product Categorization

[youtube_post video_id=”32vpZW9-WJc”] Description: This video shows you how product categorization is used in BMC Remedy ITSM and related applications and some basic information about how it is configured. Af…

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ITIL® v3: Service Design Webinar, Part 2

[youtube_post video_id=”bGB0NYBVEPg”] Description: Overview of the ITIL v3 Lifecycle Phase: Service Design

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Introduction to ITIL Service Strategy

[youtube_post video_id=”uGSYPFswdR0″] Description: ConnectSphere’s Jo Peacock introduces the first stage of the ITIL service lifecycle — Service Strategy. She introduces principles of Service Stratgegy combi…

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