Pink Elephant’s 16th Annual Conference 2012 Opening Video “Do You Get It Yet?” – Bellagio, Las Vegas

[youtube_post video_id=”6Su3fx0rNfU”] Description: Pink12 Opening Video: Do You Get It?

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CSU: ITIL v3 Service Operation Value

[youtube_post video_id=”2Y5R4onibLQ”] Description: This video introduces the value and benefits of service operation. Service Operation is one of the five ITIL core publications that together make up the ITIL v3 framework. Although not a standard ITIL v3 is commonly used worldwide to (further) enhance the efficiency and effectiveness of providing IT services to customers. ITIL […]

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Webcast Recording: ITSM Software – SaaS vs. On-premise, with Senior Forrester Analyst Part 4 of 4

[youtube_post video_id=”5bqFapJPWc8″] Description: In this 1 hour long webcast you will learn the factors you should consider when deciding between SaaS and on-premise IT Service Management software. To download this complimentary webcast in full, please visit: www.axiossystems.com/web5 Join industry expert and Senior Analyst at Forrester Research, Eveline Oehrlich (Hubbert), as she shares practical guidance on […]

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SEPA – Hornbill IT Service Management & help desk software

[youtube_post video_id=”pYO9C5vL-M4″] Description: Hornbill IT Service Management Software customer SEPA describes experiences of of running a service desk on Supportworks ITSM & helpdesk software. www.hornbi…

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Remember When Software Was…

[youtube_post video_id=”V1ZuAeeZ5W8″] Description: Remember When Software Was…hard to use? There’s a new way. Software as a Service for IT Service Management

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CSU: ITIL v3 The Concept of Good Practice

[youtube_post video_id=”PosflAOAiZ4″] Description: This video introduces the concept of good practice as used within the ITIL v3 framework. Thevideo is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a […]

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Simplilearn: Goals of Knowledge Management | ITIL V3 Foundation Certification Training Online

[youtube_post video_id=”_N9bn4eebpE”] Description: Simplilearn Solutions (www.simplilearn.com) provides IT Infrastructure LIbrary (ITIL) Certification Exam Preparation through a blended learning model of classroom training and online learning. Simplilearn Solutions is an APMG -UK accredited training organisation for providing ITIL V3 Foundation and ITIL V3 Intermediate training and certification worldwide. Transcript for Knowledge Management Goals Knowledge management improves […]

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Enhancing the Value of ITIL® and TOGAF® (Webinar 09-28-2013)

[youtube_post video_id=”iO9_gI298Qs”] Description: Due to the ongoing alignment of business and IT, ITIL and TOGAF professionals increasingly find themselves in the same workspace. Until recently, they were p…

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ITIL V3 Guide to Software Asset Management

More>> Appropriate for anyone involved in the governance, management and use of software assets within an organisation, this title, ‘ITIL V3 Guide to Software Asset Management’, contains a practical approach to the management of software assets. Aligned with ITIL V3 and ISO/IEC 20000, this book has been developed to assist with the implementation and maintenance […]

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Camelot – Hornbill IT Service Management & help desk software

[youtube_post video_id=”wbdtCoIDT2w”] Description: Hornbill IT Service Management Software customer Camelot describes experiences of of running an ITIL service desk on Supportworks ITSM & helpdesk software. www.hornbill.com

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