Description: Sharon Taylor, Chief Architect of ITIL® V3, tackles the difficult questions to help you navigate the minefield of ITSM tooling. To download this complimentary webcast in full, please visit: www.axiossystems.com/web4 Sharon answers: – When and where tools fit into an ITSM strategy? – Is it time to replace my outdated ITSM toolset? – Is upgrading the best long term strategy? – How do I determine ROI for upgrades and replacements? Accompanying complimentary whitepaper: www.axiossystems.com To view all of Axios Systems’ though-leadership resources visit www.axiossystems.com