ITIL and Organizational Change

41HIfwarWjL. SL160  ITIL and Organizational Change
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Organizational change is difficult to manage and takes time to implement. How it is managed has a direct impact on its success. The implementation of ITIL can be particularly challenging, especially for organizations for whom it represents a radical change. So how do you ensure that the process goes smoothly and offers a return on your investment? In ITIL

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