ITIL in a clam shell (including relationships ITSM, ISO 20000 & Project Management)
Description: This presentation illustrates detailed concepts about IT Service Management and ITIL. Mountainview is an Accredited Training Organization and provides ITIL, IS 20000 and 27002 eLearning and classroom education.
It’s easy to think that after a long selection and procurement process, signing the agreement for a new ITSM tool signifies the end. But really, this is far from the truth. You now need to implement the tool, and this is where the project really starts and where you need to make it work. If you’re […]