Asset Intelligence
Asset discovery and inventory software that fully integrates with Total ITSM and Cherwell Service Management.
Why Inventory Assets?
Utilize an automated tool to discover and inventory your assets to help you:
- Strategically guide IT decisions by presenting a comprehensive, accurate view of your IT assets.
- Improve incident and request resolution times by ensuring up-to-date asset information is available to support staff.
- Eliminate staff hours and associated costs tied to manual inventory processes.
Discover ALL Your Assets
Automate the discovery of IT hardware -both physical and virtual- within your network. Quickly discover and inventory network-connected PCs, Mac® computers, servers, and laptops as well as installed software.
Total ITSM and Cherwell Software Asset Intelligence uses a variety of standard protocols and tools such as ICMP, SNMP (v1, v2, and v3), and Nmap. Individual ranges of IP addresses, subnets, or entire network searches can be specified and all discovered assets are identified and stored in the Cherwell Device Manager.
You Have Control
Total ITSM and Cherwell Software Asset Intelligence, an agentless scanner, automatically collects the most commonly used information such as CPU, RAM and disk space, running services or daemons, installed programs and packages. Want more detail? Easily extend the request to collect hundreds of advanced attributes by simply selecting them from a provided list.
Inventoried data is stored in the Total ITSM and Cherwell Software CMDB as native Total ITSM and Cherwell Software Service Management business objects that can be reviewed and displayed according to the customer’s configuration.
SaaS and On-Premises
As a Total ITSM and Cherwell Software Service Management add-on module, Total ITSM and Cherwell Software Asset Intelligence is hosted with the primary software. Customers can host on-premises, contract with Total ITSM and Cherwell Software for hosting, or contract with a third-party for hosting and can change the hosting model as their needs change.
Regardless of the primary Total ITSM and Cherwell Software software hosting environment, the lightweight Total ITSM and Cherwell Software scheduling service software must be installed on a customer’s local workstation or server-class machine within its own network to conduct data scans. The service seamlessly communicates with the Total ITSM and Cherwell Software CMDB via a single port – the same port used to operate Total ITSM and Cherwell Software. No additional setup is required.
Affordable and Easy to Use
Designed for organizations with fewer than 20,000 assets, Total ITSM and Cherwell Software Asset Intelligence is affordable, flat-rate asset discovery and inventory software that operates across both local and distributed networks.
Easy to install, most customers can set-up and begin scanning in as few as 15 minutes.
