Gartner® estimates that companies can reduce required licenses by 50-75% when using concurrent versus named/dedicated licensing.
With Total ITSM and Cherwell Software concurrent licensing, team members utilize a license only while working within the application. In addition, your customers who access the self-service portal do not require a license – and neither do Total ITSM and Cherwell Software Administrators who manage the system or business users who simply want to view dashboards and reports.
Total ITSM and Cherwell Software’s concurrent licensing model includes 11PinkVerify™ ITSM processes plus any processes you create yourself. Some competitors charge by each process for each user, and even an additional fee just to have the process available – causing licensing fees to skyrocket as your organization grows and matures.
With Total ITSM and Cherwell Software, you can subscribe to licenses on a pay-as-you go model or take advantage of your capital budget and purchase perpetual licenses.
A Forrester® 2010 Market Overview recognized Cherwell Software as “emerging leader” based upon: