Total ITSM and Cherwell Software provide a complete framework of actionable integrations to a multitude of social media sources. Monitor Twitter® and, if required, open a ticket directly from a Tweet or an RSS item. You can even utilize Twitter and RSS feed to update your customers from any area or business object within Total ITSM and Cherwell.
Simple One-Step™ actions allow you to notify customers via e-mail or Twitter®. You can also easily integrate with LinkedIn®, Google® Maps, Facebook®, YouTube® and any number of other social media tools.