Solutions: IT Service Desk and Support: User Experience Management: User Experience Monitoring

Description: This video shares how user experience management, also called user experience monitoring, powers a use case for help desk, IT service desk and functional support that provides strong operational improvements and delivers substantial return on investment for customers. User experience management for this solution is compatible with every IT service desk software environment – this includes BMC Remedy(r), Computer Associates(r), ServiceNow(r), Hewlett Packard(r) and many others. Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa automation provides complete and deep insight into all activities, by user, for each application monitored. 20 percent of the Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance. User experience monitoring (UEM) is often confused with application performance management (APM). Most analysts view this as a separate category – one analyst includes UEM as a category within APM. In any case Enterprise class user experience monitoring includes capabilities which are unique and highly differentiating: * 100% desktop view of system and user performance * 100% of the error data – user, system and data * 100% of the user workflow in summary form * 100% automation

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