Solutions: IT Service Desk and Support: User Experience Management: User Experience Monitoring

Description: This video shares how user experience management, also called user experience monitoring, powers a use case for help desk, IT service desk and functional support that provides strong operational improvements and delivers substantial return on investment for customers. User experience management for this solution is compatible with every IT service desk software environment – [...]

BMC Remedy ITSM 7.6.03: Release Management Process Flow

Description: This video teaches you the basic flow of the Release Management process from the BMC Service Management Process Model. It then shows you how to perform this process by using the BMC Release Management module, which is part of the IT Service Management suite of applications. The video runs approximately 6 minutes.

Axosoft OnTime Project Management System Product Overview (HD)

Description: A full product overview of Axosoft’s OnTime Project Management system. Covers bug tracking, feature management, product backlogs, scrum, XP, adhoc and how software development teams use OnTime to do project management and ship their software on-time.

Camelot – Hornbill IT Service Management & help desk software

Description: Hornbill IT Service Management Software customer Camelot describes experiences of of running an ITIL service desk on Supportworks ITSM & helpdesk software. www.hornbill.com

Information Technology Infrastructure Library (ITIL®): Einführung des Prozesses Problem Management in der Business Unit Science & Technology der Bayer Business Services GmbH (German Edition)

Ratings: from total of ratings.Price: $57.90   Product Features: No Product Features Available Product Description Diplomarbeit aus dem Jahr 2004 im Fachbereich Informatik – Wirtschaftsinformatik, Note: 1,0, Fachhochschule K

BMC Remedy ITSM 7.6.03: Configuration Management Process Flow

Description: This video shows you the basic flow of the Configuration Management process from the BMC Service Management Process Model, or SMPM. It then teaches you how to perform this process by using BMC Remedy Asset Management, which is part of the BMC Remedy ITSManagement suite of applications. The video runs approximately five and a [...]

CSU: ITIL v3 Service Asset and Configuration Management Key Activities

Description: This video introduces some of the key activities for the service asset and configuration management (SACM) process asexplained in the ITIL v3 volume Service Transition. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic [...]

Amdocs Information Management: Customer Service Parody

CES Energy Management System

Description: Commercial Energy Services 8/76 Reserve Rd, Artarmon, NSW 2064, Australia Ph: 02-94251800 Fax: 02-94251888 E: energy@energyservices.com.au W: www.energyservices.com.au

Kofax Capture Document Management Software Demos Prescient

Description: Prescient is One of the Industry’s Most Experienced Document Management & Processing Firms. Prescient has 14 years of experience providing document capture and management software, systems and support services that produce proven operational and financial benefits. Our solutions enable your organization to process invoices for your accounts payables (AP) and other types of forms [...]